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    terms and conditions

    terms and conditions

    Set out below is important information regarding Kindergallery. This information must be read before completing an order form or placing an order. By placing an order, you will be deemed to have read and understood the information outlined in this section. Should you have any questions regarding any matter in this section, please contact us.

    Contracts and Payments

    It is unlawful for anyone under the age of 18 to enter into a contract with Kindergallery. In completing the order form or placing an order, you warrant that you are not a minor or otherwise prohibited from entering into a contract with Kindergallery.

    All pricing on this website are in Australian Dollars (AUD). Prices are subject to change without notice but once an order is placed, the price stated that the time of your order will be honoured.

    Kindergallery accepts payment via credit card, paypal, EFT transfer and money order. However, goods will not be dispatched until payment has been cleared and Kindergallery has received full payment.

    Kindergallery does not accept any responsibility for any losses or damages incurred by you if your credit card has been used fraudulently or in an unauthorized manner. If we have reason to believe that a credit card is being used in a fraudulent or unauthorized manner we will not enter into that transaction and we will take reasonable steps to ensure that Kindergallery does not enter into any transactions with anyone who wishes to use a credit card in a fraudulent or unauthorized manner.

    Delivery

    Delivery Unless otherwise indicated, orders will be dispatched within 3 business days from the date that payment for the product is received by us.

    Delivery will be made via Australia Post or a courier service.

    Unless indicated otherwise in the product description with a specific postage price or a request that you email us for a specific postage quote, postage is based on your final order total.

    Order TotalPostage costs
    $0 – $15Free (within Australia or New Zealand)
    $5 (overseas)
    $16 – $150$10.00 (within Australia or New Zealand)
    $15.00 (overseas)
    $151 – $250$20.00 (within Australia or New Zealand)
    $25.00 (overseas)
    $251 – $1000$30.00 (within Australia or New Zealand)
    $35.00 (overseas)

    Over $1000, free*.

    *Some larger items may have additional shipping charges that are not free. Please refer to the item description to see if these extra charges may apply or if you need to obtain a specific postage quote from us.

    Except for special orders where longer time periods have been stated, please allow approximately 5 – 7 business days days from the date of dispatch for delivery within metropolitan areas in Australia, approximately 14 business days for rural deliveries, deliveries to New Zealand and overseas deliveries. International customers are responsible for their own local duties and taxes.

    Gift vouchers will be delivered free of charge.

    If you wish your goods to be delivered sooner please contact us to arrange for a courier service. There will be an additional charge for this service.

    Lost in transit goods cannot be replaced until an investigation has been completed by Australia Post or the courier service used to deliver those goods.

    Out of stock items

    If any item is out of stock, we will let you know as soon as possible. You will be given the opportunity to cancel the order or choose an alternative item. If the product is able to be ordered by Kindergallery you may place your order on back order. Goods on back order will be dispatched as soon as they are received by Kindergallery.

    Returns Policy

    While every effort is made that all goods dispatched are in perfect order, Kindergallery cannot take any responsibility for goods lost or damaged in transit.

    If damaged goods are received please contact us within 5 business days and return the goods with labels and packaging. Kindergallery will replace faulty items on approval of fault. No postage will be charged on replacement of faulty items. If, for any reason we no longer have the product in stock we will offer you an exchange or a refund. Please allow 14 business days for refund to be processed.

    Unfortunately we are unable to provide a refund if you change your mind.

    Important information about Kindergallery Gift Vouchers:

    • If your Kindergallery Gift Voucher is more than the full purchase price of a Kindergallery item, you may pay any balance remaining using any of the accepted payment methods. Once full payment has been received for the item, the item will be posted to you.
    • If the value of your Kindergallery Gift Voucher exceeds the purchase price, you can apply the unused portion towards another purchase or for future purchases. A credit will be recorded in your account. We do not offer cash refunds on unused gift certificates or remaining credit on your account.
    • Our return policies are the same with all purchases. However, as Kindergallery Gift Vouchers may not be redeemed for cash, the portion paid will be applied as a credit to your account.
    • Kindergallery Gift Vouchers are valid for 12 months from their issue date.
    • Kindergallery Gift Vouchers are not transferable and must only be redeemed by the person nominated on the face of the voucher.

    Artworks

    While we take great care to represent our artwork in the truest way possible, please be aware that due to varying colour calibrations of printers and monitors, variations may occur between a seen design and the actual product. However, in ordering an item, you accept the risk of such differences. Obviously we are happy to assist you over the phone should you need any further clarification.

    While all artists whose works form part of the Kindergallery collection take great pride in ensuring the works and the materials used in the works are durable and of the highest quality, we have no control over specific site conditions. We cannot therefore guarantee against colour fading, material degradation or maintained image quality following your purchase. As with all artwork, care should be taken during transport and hanging and you should keep artworks out of extreme temperature, humidity and direct sunlight.

    Please note that since the inner dimensions of an art frame can vary, some artists have decided to make the sheet too large by a millimetre or so rather than risk it being too small. Therefore, you may have to make some minor adjustments before mounting an artwork in a frame.

    Copyright and Privacy

    Kindergallery respects the rights of all artists and copyright holders. All works that appear on this web site do so with the consent of the relevant artist and copyright holder. You must not reproduce, transmit, copy or publish any of the images, information displayed on this site (or the layout and design of the Kindergallery web site itself) without express written permission from the relevant copyright owner.

    Kindergallery also respects your privacy. We will only collect personal information only when you have provided such details to us and we will use that information only for the purpose for which you provided it to us. Kindergallery will not use it for any other purpose without your consent. We will not disclose personal information about you to any other group or organisation for any purpose unless we have your consent to do so.